![\"\"](\"","inlineContent":null,"content":null},{"html":null,"inlineContent":{"__typename":"PanCMS_ImageFile","id":727,"type":"ImageFile","path":"https://assets.rp-pm-prod.pantamera.nu/4a676b/contentassets/6fae04f7641c42c294c1e2a74295c66c/fylld-underfylld-2-768x687.png","name":"Fylld-underfylld-2-768x687.png","altText":null},"content":null},{"html":"\")
We have gathered answers for some frequently asked questions. You can search for questions or filter categories by clicking the category you want to know more about. To go back and show all questions, simply click \"Show all\".
","inlineContent":null,"content":null}]},"children":{"items":[{"__typename":"PanCMS_FaqCategoryPage","id":955,"name":"Breweries, Producers & Importers","children":{"items":[{"__typename":"PanCMS_FaqItemPage","id":1594,"name":"\"Do the caps have to remain on the bottle?","path":"/en/about-us/frequently-asked-questions--answers/breweries-producers--importers/do-the-caps-have-to-remain-on-the-bottle/","teaserText":null,"question":"\"Do the caps have to remain on the bottle?","answer":{"fragments":[{"html":"New legislation regarding caps on plastic beverage bottles up to 3 liters will come into effect on July 3, 2024, SFS 2022:1274 §7. The new legislation stipulates that plastic caps must remain attached to the beverage bottle throughout the intended period of use, i.e., during consumption.
\nThe following points are crucial aspects when designing caps that remain attached, affecting recyclability:
\nIn the case of changes to existing items, we request that you submit packaging samples for updating packaging weights/appearance/attached cap information.
\nFor more information on regulations for single-use plastic packaging, visit the Swedish Environmental Protection Agency's website:
\nQuestions and answers about regulations for single-use plastic.
","inlineContent":null,"content":null}]}}]}},{"__typename":"PanCMS_FaqCategoryPage","id":927,"name":"Private citizens","children":{"items":[{"__typename":"PanCMS_FaqItemPage","id":930,"name":"Are grocery stores required to accept cans and bottles in the deposit recycling system?","path":"/en/about-us/frequently-asked-questions--answers/private-citizens/are-grocery-stores-required-to-accept-cans-and-bottles-in-the-deposit-recycling-system/","teaserText":"In Sweden, it is voluntary for stores to join the deposit system and receive deposit cans and bottles. At present over 3,000 stores all over Sweden have joined in.","question":"Are grocery stores required to accept cans and bottles in the deposit recycling system?","answer":{"fragments":[{"html":"In Sweden, it is voluntary for stores to join the deposit system and receive deposit cans and bottles. At present over 3,000 stores all over Sweden have joined in.
\nWe always recommend the stores to pay the deposit money to the customers in the way the customer wants - but we also know that stores, especially in Stockholm's inner city, often receive significantly more deposit cans and bottles than they sell.
\nThis may mean that they need to make certain types of restrictions; sometimes in how many cans and bottles can be deposited at the same time, sometimes in the way that they want the customer to shop for the deposit money in the store. But this is not what we recommend, but we understand that they sometimes have to use different types of restrictions. It can sometimes be very crowded in the often small spaces that the shops in the inner city have, to both receive all new goods and return goods, deposit packaging and more.
\nWe are constantly working to increase availability and simplify deposit recycling in Sweden. Part of that job is of course about ldeveloping different methods for paying out the deposit money. In our large ATM, Pantamera Express, you can, for example, choose to have the money paid out directly to your bank account.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":929,"name":"Can I leave foreign cans and bottles in the Reverse Vending Machines?","path":"/en/about-us/frequently-asked-questions--answers/private-citizens/can-i-leave-foreign-cans-and-bottles-in-the-reverse-vending-machines/","teaserText":null,"question":"Can I leave foreign cans and bottles in the Reverse Vending Machines?","answer":{"fragments":[{"html":"It is perfectly possible to leave foreign aluminum cans in the Reverse Vending Machines, as they can be handled in the same way as Swedish cans.
\nHowever, foreign plastic bottles does not work. The Swedish PET bottles are approved to be part of the deposit system and can therefore be recycled into new beverage packages. We do not know about foreign PET bottles, they can contain, for example, glue and plastic that are not approved and can therefore not be accepted in our deposit system.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":928,"name":"Why do I not get a deposit for my can or bottle, even though it has a deposit mark?","path":"/en/about-us/frequently-asked-questions--answers/private-citizens/why-do-i-not-get-a-deposit-for-my-can-or-bottle-even-though-it-has-a-deposit-mark/","teaserText":null,"question":"Why do I not get a deposit for my can or bottle, even though it has a deposit mark?","answer":{"fragments":[{"html":"This can be due to various reasons, for example that it is a foreign can or bottle, that the packaging or barcode is damaged, or that the packaging is old and has expired from the deposit system.
","inlineContent":null,"content":null}]}}]}},{"__typename":"PanCMS_FaqCategoryPage","id":712,"name":"Association","children":{"items":[{"__typename":"PanCMS_FaqItemPage","id":725,"name":"Our association are hosting a big tournament or are going to collect deposit at an event. Can we be sponsored with collcetion containers?","path":"/en/about-us/frequently-asked-questions--answers/association/our-association-are-hosting-a-big-tournament-or-are-going-to-collect-deposit-at-an-event.-can-we-be-sponsored-with-collcetion-containers/","teaserText":"Yes, it is possible to apply for sponsorship of collection containers. You apply by contacting our customer service. Depending on the situation, a decision is made if we can sponsor with containers and in that case which container, and how many.","question":"Our association are hosting a big tournament or are going to collect deposit at an event. Can we be sponsored with collcetion containers?","answer":{"fragments":[{"html":"Yes, it is possible to apply for sponsorship of collection containers. You apply by contacting our customer service. Depending on the situation, a decision is made if we can sponsor with containers and in that case which container, and how many.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":724,"name":"Why can there only be PET bottles with a Swedish deposit mark in the PET bags?","path":"/en/about-us/frequently-asked-questions--answers/association/why-can-there-only-be-pet-bottles-with-a-swedish-deposit-mark-in-the-pet-bags/","teaserText":"Apart from the cans, which almost solely are made of aluminium (there are just a few metal cans) , we can't ensure that the plastic in foreign plastic bottles or bottles without deposit are put together with the proper type of plastic for us to be able to recycle them in our system. A mixture of the wrong sorts of plastic can ruin the recycling process and the material can therefore not be used for making new PET bottles.","question":"Why can there only be PET bottles with a Swedish deposit mark in the PET bags?","answer":{"fragments":[{"html":"Apart from the cans, which almost solely are made of aluminium (there are just a few metal cans) , we can't ensure that the plastic in foreign plastic bottles or bottles without deposit are put together with the proper type of plastic for us to be able to recycle them in our system. A mixture of the wrong sorts of plastic can ruin the recycling process and the material can therefore not be used for making new PET bottles.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":723,"name":"Why is there a limit on how many imports there can be in the bags?","path":"/en/about-us/frequently-asked-questions--answers/association/why-is-there-a-limit-on-how-many-imports-there-can-be-in-the-bags/","teaserText":"There has been no deposit paid for imported cans and it is therefore no deposit to be paid out. However, when it comes to our club concept we have made an exception and pay a certain amount of compensation in addition to what the material is worth. For us to be able to run the deposit system and continue to have a good level of compensation for associations, we have set a limit of how many imported cans there can be in the bags. The limit for how many imported cans there can be has been calculated via an average of the standard bags that have come to us. We will do sample tests on the association bags to control the level amount of imported cans.","question":"Why is there a limit on how many imports there can be in the bags?","answer":{"fragments":[{"html":"There has been no deposit paid for imported cans and it is therefore no deposit to be paid out. However, when it comes to our club concept we have made an exception and pay a certain amount of compensation in addition to what the material is worth. For us to be able to run the deposit system and continue to have a good level of compensation for associations, we have set a limit of how many imported cans there can be in the bags. The limit for how many imported cans there can be has been calculated via an average of the standard bags that have come to us. We will do sample tests on the association bags to control the level amount of imported cans.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":722,"name":"Why have I received a letter saying that our bags consist of mixed material, garbage or are underfilled?","path":"/en/about-us/frequently-asked-questions--answers/association/why-have-i-received-a-letter-saying-that-our-bags-consist-of-mixed-material-garbage-or-are-underfilled/","teaserText":"Returpack continuously receives reports from our carriers regarding the quality of the bags that have been handed in. If we notice that an association has been careless and does not follow the regulations that exist around the association bags, we will send out a reminder letter so that you have a chance to correct the error. If the error is recurring, it can lead to a deduction on your compensation.","question":"Why have I received a letter saying that our bags consist of mixed material, garbage or are underfilled?","answer":{"fragments":[{"html":"Returpack continuously receives reports from our carriers regarding the quality of the bags that have been handed in. If we notice that an association has been careless and does not follow the regulations that exist around the association bags, we will send out a reminder letter so that you have a chance to correct the error. If the error is recurring, it can lead to a deduction on your compensation.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":721,"name":"Why do we have to separate cans and PET bottles in the bags?","path":"/en/about-us/frequently-asked-questions--answers/association/why-do-we-have-to-separate-cans-and-pet-bottles-in-the-bags/","teaserText":"When Returpack picks up your bags in a store or at a deposit point, we do this with the same trucks that pick up the cans and bottles from the store's deposit machines. The trucks are divided into two compartments, one for can and one for PET. In order for the recycling process to be as good as possible, we keep the two types of packaging separated all the way through the flow until the old cans and bottles become new cans and bottles.","question":"Why do we have to separate cans and PET bottles in the bags?","answer":{"fragments":[{"html":"When Returpack picks up your bags in a store or at a deposit point, we do this with the same trucks that pick up the cans and bottles from the store's deposit machines. The trucks are divided into two compartments, one for can and one for PET. In order for the recycling process to be as good as possible, we keep the two types of packaging separated all the way through the flow until the old cans and bottles become new cans and bottles.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":720,"name":"How full can the bags be when we hand them in?","path":"/en/about-us/frequently-asked-questions--answers/association/how-full-can-the-bags-be-when-we-hand-them-in/","teaserText":"Since the compensation is based on a standard of all collected bags, it is important that the bags are completely full. It does not matter how many cans or bottles are in the bag or if they are flattened or whole. A full sack has about a decimeter of sack left from the top (equivalent to about a clenched fist) to be able to attach the bag closure.","question":"How full can the bags be when we hand them in?","answer":{"fragments":[{"html":"Since the compensation is based on a standard of all collected bags, it is important that the bags are completely full. It does not matter how many cans or bottles are in the bag or if they are flattened or whole. A full sack has about a decimeter of sack left from the top (equivalent to about a clenched fist) to be able to attach the bag closure. The bags must be filled according to the left picture, the right picture shows an unapproved degree of filling.
\n
Our offer for clubs and associations can be seen as a form of sponsorship for the association life from Returpack. In order for the money to be enough to pay compensation to everyone who is involved and who wants to be involved, we must set a limit. We have chosen to set the level at a limit that we think is reasonable for an association to achieve at most through a natural collection of deposit packages and import cans. If you exceed this level, you are welcome to register as a regular customer with Returpack to send in deposit cans and PET bottles, in which case, however, no compensation applies for imported or damaged jars.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":718,"name":"How do I pay for bags and containers?","path":"/en/about-us/frequently-asked-questions--answers/association/how-do-i-pay-for-bags-and-containers/","teaserText":"The easiest way to pay for the bags is to do it via a deduction on your compensation you receive for the bags that you handed in. If you do not want to pay via the compensation, you can also choose card payment or payment via invoice.","question":"How do I pay for bags and containers?","answer":{"fragments":[{"html":"The easiest way to pay for the bags is to do it via a deduction on your compensation you receive for the bags that you handed in. If you do not want to pay via the compensation, you can also choose card payment or payment via invoice.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":717,"name":"How much are you charging for the bags?","path":"/en/about-us/frequently-asked-questions--answers/association/how-much-are-you-charging/","teaserText":"We will charge for the purchase price we have for the bags. The bags are always sold in ten packages and currently the price for 10 bags is SEK 59. Returpack will continue to stand for the shipping cost for the bags.","question":"How much are you charging for the bags?","answer":{"fragments":[{"html":"We will charge for the purchase price we have for the bags. The bags are always sold in ten packages and currently the price for 10 bags is SEK 59. Returpack will continue to stand for the shipping cost for the bags.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":716,"name":"Why have you started charging for bags and containers?","path":"/en/about-us/frequently-asked-questions--answers/association/why-have-you-started-charging-for-bags-and-containers/","teaserText":"When we started with the club concept, very few associations were involved and we wanted to evaluate whether the offer worked and whether associations were interested. Now there are over 2000 associations that collect deposit. In order for us to be able to maintain the same level of compensation as before, we must start charging for the bags.","question":"Why have you started charging for bags and containers?","answer":{"fragments":[{"html":"When we started with the club concept, very few associations were involved and we wanted to evaluate whether the offer worked and whether associations were interested. Now there are over 2000 associations that collect deposit. In order for us to be able to maintain the same level of compensation as before, we must start charging for the bags.
","inlineContent":null,"content":null}]}}]}},{"__typename":"PanCMS_FaqCategoryPage","id":705,"name":"Store with deposit machine","children":{"items":[{"__typename":"PanCMS_FaqItemPage","id":711,"name":"What does the monthly report look like?","path":"/en/about-us/frequently-asked-questions--answers/store-with-deposit-machine/what-does-the-monthly-report-look-like/","teaserText":"The monthly report contains a list of emptying receipts paid out during the period and information on how much deposit has been paid out each week. The store can thus make a total and exact reconciliation with Returpack.","question":"What does the monthly report look like?","answer":{"fragments":[{"html":"The monthly report contains a list of emptying receipts paid out during the period and information on how much deposit has been paid out each week. The store can thus make a total and exact reconciliation with Returpack.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":710,"name":"Why should the store save emptying receipts?","path":"/en/about-us/frequently-asked-questions--answers/store-with-deposit-machine/why-should-the-store-save-emptying-receipts/","teaserText":"The receipt is a document of value and must be saved until Returpack's monthly report has been sent out. If the memory in the machine has been lost or the machine has not been read by the machine supplier, you can quickly see it if you check the receipt/machine number against the monthly report. Should a receipt be missing in the machine's memory, but you have the physical one, you can send it to Returpack for manual registration, and you will receive the correct payment. If the receipt from customers is missing, it can be dofficult for Returpack to provide the correct compensation.","question":"Why should the store save emptying receipts?","answer":{"fragments":[{"html":"The receipt is a document of value and must be saved until Returpack's monthly report has been sent out. If the memory in the machine has been lost or the machine has not been read by the machine supplier, you can quickly see it if you check the receipt/machine number against the monthly report. Should a receipt be missing in the machine's memory, but you have the physical one, you can send it to Returpack for manual registration, and you will receive the correct payment. If the receipt from customers is missing, it can be dofficult for Returpack to provide the correct compensation.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":709,"name":"Why is the can/bottle not work, why does the customer not receive any deposit?","path":"/en/about-us/frequently-asked-questions--answers/store-with-deposit-machine/why-is-the-canbottle-not-work-why-does-the-customer-not-receive-any-deposit/","teaserText":"This can be due to various things, for example that it is a foreign can that is not part of our deposit system, that the bar code is broken, that the can/bottle has lost its shape or that the can is no longer in our system (too old).","question":"Why is the can/bottle not work, why does the customer not receive any deposit?","answer":{"fragments":[{"html":"This can be due to various things, for example that it is a foreign can that is not part of our deposit system, that the bar code is broken, that the can/bottle has lost its shape or that the can is no longer in our system (too old).
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":708,"name":"Will those who picked up the empty goods register the number of bags and cartons respectively?","path":"/en/about-us/frequently-asked-questions--answers/store-with-deposit-machine/will-those-who-picked-up-the-empty-goods-write-down-the-number-of-bags-and-cartons-respectively/","teaserText":"Yes, the breweries' and wholesalers' carriers must make a note on the delivery note the number of bags and cartons that are picked up in each store. The delivery note is important to save for comparison with the monthly report. It reports how many bags and cartons that Returpack received and counted.","question":"Will those who picked up the empty goods register the number of bags and cartons respectively?","answer":{"fragments":[{"html":"Yes, the breweries' and wholesalers' carriers must make a note on the delivery note the number of bags and cartons that are picked up in each store. The delivery note is important to save for comparison with the monthly report. It reports how many bags and cartons that Returpack received and counted.
","inlineContent":null,"content":null}]}},{"__typename":"PanCMS_FaqItemPage","id":707,"name":"Who provides or picks up cartons and bags?","path":"/en/about-us/frequently-asked-questions--answers/store-with-deposit-machine/who-provides-or-picks-up-cartons-and-bags/","teaserText":"It is the breweries and wholesalers who both sell cartons and bags to shops and restaurants and collect the empty goods. Please note that only cartons and bags approved by Returpack are used.","question":"Who provides or picks up cartons and bags?","answer":{"fragments":[{"html":"It is the breweries and wholesalers who both sell cartons and bags to shops and restaurants and collect the empty goods. Please note that only cartons and bags approved by Returpack are used.
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\nWelcome to contact us!
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\n","inlineContent":null,"content":null},{"html":null,"inlineContent":null,"content":{"type":"ButtonLinkBlock","linkable":null,"text":"privacy policy","title":null,"buttonClass":"LINK","videoUrl":null,"includedFeature":null,"link":null,"externalLink":null,"documentLink":null,"popupContent":{"fragments":[{"html":"Returpack protects your privacy and this privacy policy explains how we collect and use your personal information. It also describes your rights against us and how you can enforce them. You can always contact us with questions about privacy and data protection by sending an e-mail to dataskydd@returpack.se.
\nBy using Returpack's services, you accept our privacy policy and our processing of your personal data. It is important that you read and understand our privacy policy before using our services.
\nWe collect the information you provide to us. You can directly or indirectly provide us with information about yourself in a number of different ways, such as when you register on our website, contact us or use another of Returpack's services where you provide personal information.
\nCategories of personal data: Name, adress, e-mail, phone number, account number.
\nPurpose: To be able to pay the deposit.
\nLegal basis: Consent.
\nCategories of personal data: Name, e-mail, phone number.
\nPurpose: To administer the deposit system.
\nLegal basis: Pursuance of agreement.
\nCategories of personal data: Information on how to interact with Returpack. How you use our services, including page response time, download errors, how you reached and left the service.
\nDevice information - e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
\nGeographical information - your geographical location.
\nPurpose: To improve user experience and content, navigation and structure.
\nLegal basis: Balancing of interests.
\nCategories of personal data: Name, photos, sounds, films.
\nPurpose: To administer marketing activities such as contests and prizes etc.
\nLegal basis: Consent.
\nCategories of personal data: Filming of gates and entrances to Returpack.
\nPurpose: Shell protection and vandalism.
\nLegal basis: Balancing of interests.
\nCategories of personal data: Sequence images of materials at the transport warehouse.
\nPurpose: Monitoring of stock levels.
\nLegal basis: Balancing of interests.
\nYour personal information will only be stored for as long as there is a need to save it for the purposes for which the information was collected in accordance with this Privacy Policy. Returpack may save the information longer if necessary to comply with legal requirements or to safeguard Returpack's legal interests, e.g. whether a legal process is underway.
\nReturpack may disclose your information to third parties, such as to Returpack's other companies and other partners such as suppliers of IT infrastructure.
\nYour personal information may be shared with credit reporting companies and providers of similar services for the purpose of assessing your creditworthiness when you apply to use the return system, as well as to confirm your identity and address.
\nReturpack may provide necessary information to authorities such as the Swedish Data Inspectorate, the Swedish Tax Agency or other authorities if we are obliged to do so by law or if you have approved that we do so.
\nWe always strive to process your data within the EU/EEA. However, in some situations data may be transferred to, and processed in, countries outside the EU/EEA by the supplier or their subcontractors. As Returpack is determined to always protect your data, we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU/EES.
\nFurthermore, you have the right to request that the processing of your personal data be restricted, to exercise your right to data portability, and to object to the processing of the personal data. In that case, please contact Returpack at the contact address given below.
\nYou also have the right to lodge a complaint with the Data Inspectorate at any time if you believe that your personal data is being processed in violation of applicable personal data legislation.
\nWe use cookies and similar tracking techniques to deliver a tailored experience of our web services.
\n\nWithin the Returpack Group, Returpack-Burk Svenska AB acts with organization number 556218-9117 as a representative for the personal data responsibility regarding all the Group's companies.
\nWelcome with your questions about data protection and personal data or if you want to request an extract of your personal data. You can always reach us at dataskydd@returpack.se.
\nReturpack-BURK Svenska AB is responsible for the processing of your personal data as above and complies with Swedish data protection legislation.
\nThis privacy policy was last updated on 2019-10-07.
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